April 2, 2018

Frequently Asked Questions (FAQ)

Heart DNA Test

What is Heart DNA?

Heart DNA is a genetic testing kit used to assess your risk of developing certain heart conditions and your body's responses to particular heart medications. So you can receive an optimal, personalised and effective treatment, and in the same time become more aware of your genetic risk factors and so to help you put proficient preventative measures in your lifestyle.

How do I get the Heart DNA test?

Order your DNA collection kit through our website and we'll send it to you in the mail (you can also collect it at one of our partner consultants clinics). Use the equipment provided in the kit to deposit a small saliva sample and send it back to us. We will then analyse your sample and search for genetic markers which influence a broad range of heart-related conditions. We will then store and protect your genetic data for you to access your personalised report "genetic profile" and share that with any practitioner you may wish to choose.

Who can use Heart DNA?

Heart DNA is aimed for patients at an increased risk of developing cardiovascular diseases and for cardiologists and genetic counselling officers/geneticists who would want to to partner with us in delivering this service to the public. But that does not limit our offering to the general public, so anyone looking to determine their genetic profile, are more than welcome to use and benefit from our services.

What can I learn from my DNA?

Heart DNA can detect the presence of unique genetic markers associated with heart-related conditions and assess your response to certain drug treatments. Our gene panel list consists of 96 markers which cover: Atrial Fibrillation, Coronary Artery Disease, Myocardial Infarction, Type III Hyperlipoproteinemia, Cholesterol level and risks for hypertension and Venous Thrombosis. Drug treatments include 8 classes of drugs that affect the cardiovascular system; anti-platelets, anticoagulants, statins, stimulants, beta-blockers, ACE inhibitors, calcium channel blockers and hormone therapies.

From this, your health practitioner may wish to alter your treatment and you may look to changing couple of bad habits in your lifestyle appropriately and in accordance to your genetics and by that reduce your risk of developing any cardiovascular disease.

How many people can be tested with each DNA collection Kit?

One. Each DNA collection kit contain one tube allowing one person to provide a saliva sample and be analysed. If you wish to have more tests for other people, please get in touch, as we have special discounts for family/group packages.


Privacy and Security

How is my data protected?

Rightangled Diagnostics' first priority is the safety and protection of your data. All data is encrypted at all times, whether it's being stored or transmitted. We use the most secure processes and technology when storing and accessing your genetic and personal information.

When you purchase your Heart DNA kit through Rightangled Diagnostics, we only share with that partner the data required to provide you with your results. We never provide any partner with your data without your authorization.

How do I grant or limit the data I share with Rightangled Diagnostics' partners?

We access the relevant DNA and personal information to provide the appropriate results, in other word we only use what we need, nothing more. Additionally, you will always be asked to consent in regards to how we handle your data. If you would like to revoke our partners' access to your genetic and personal information, you can do this through your Rightangled account settings at any time.

How accurate is Heart DNA?

Our gene panel list is assayed through a genotyping technology that utilises competitive allele-specific PCR, which enables highly accurate bi-allelic scoring of SNPs (>99.8% accurate) and InDels (Insertions and Deletions) at specific loci across a wide range of genomic DNA samples (industry leading SNP & InDel assay conversion rate >90%).


Ordering and Delivery

What payment does Rightangled Diagnostics accept?

Bank transfer and online card payments.

How do I cancel an order?

Get in touch! Our dedicated support team will always be there to assist you throughout your ordering process.

I have an old Heart DNA collection kit at home, can I still use it?

Check the expiry date on the DNA collection tube inside. And if at doubt, please do contact us and we will arrange for another kit to be sent to you.

How do I send back my saliva sample to Rightangled?

The box in which you received your kit (image of the box) this is also a pre-paid package for you to send your sample back. Just deposit your sample inside, seal the box by taking off the adhesive seal, and you are all set to leave your box inside any mail box and it will reach us safely and securely.

What should I do if I sent my sample to the lab before registering it?

Please get in touch as soon as possible and we will try to allocate your sample to your account.

Can I purchase the Heart DNA kit for someone else?

Yes, you can. But the concerned individual has to register his/her kit online and be able to sign online our terms and conditions of service alongside the consent form required to process the sample.

What do I do if I received the Heart DNA kit as a gift?

Well congrats!!! You can now register your kit. We will take you through the subsequent steps from there.


Your Rightangled Account

How do I create a Rightangled account?

Here is the link to sign up.

How do I register my Heart DNA Kit?

Here is the link for that - Register my Kit.

How do I find my unique Kit ID?

On the bottom side of your box. (image of the bottom side of the box with Kit ID, could be taken from our instructions manual)

Can I close my Rightangled account?

You can close your account at any time through your account settings.

Can I register multiple DNA collection kits to a single Rightangled account?

No. Each sample needs to be registered with an independent, secure and separate account. This is due to patient's data privacy and other regulatory framework.

Can I use the same email address to create multiple Rightangled accounts?

No. Each email address can allow the registration of one Rightangled account. Which you can later use as a username to access your account.

How do I make sure I've successfully registered my DNA collection Kit?

We will send you a confirmation email once you have done that. In case you did register but haven't received your confirmation email, please do get in touch and we will make sure to sort that for you.


Using Heart DNA

Why do you need my saliva sample?

Your saliva sample is needed to extract your unique DNA. And so we can look for the genetic markers that's are associated with your cardiac health.

How do I provide my saliva sample?

In essence, you need to make sure not to eat, drink, smoke or chew for at least 30 mins before providing your sample, once that has been achieved you can start depositing your saliva inside the provided collection tube until your sample reaches the "fill to" marker line on the tube. Then, put the barcode label on your sample tube, insert the tube inside the plastic bag provided, enclose that inside the box, seal the box and put it inside a mail box. That's it!

More detailed instructions can be found on the instructions manual inside your Kit.