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How do I make a complaint?

Information if you wish to make a formal complaint

We appreciate you taking the time to inform us of an issue you have experienced. We aim to constantly improve our service, so your feedback is welcome.


If you wish to make a formal complaint, you can contact our customer service team via

Please include the nature of the complaint and as much information as possible. We will aim to get back to you within two working days.

If you have any questions about making a formal complaint, you can also contact us via