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My test kit has not arrived yet, can you help?

When you should get in touch if you haven’t received your Rightangled kit

Online Concierge

We dispatch our DNA kits by Royal Mail First Class signed for, unless courier delivery is selected at the checkout. We ship our COVID-19 kits by Royal Mail Tracked 24.

We send test kits out on the same working day if ordered before 5 pm Monday-Friday. Any orders placed before 5 pm are typically delivered the next working day. Orders placed after 5 pm are typically delivered within two working days.

Sometimes kits may be delayed within the postal service. If over five working days have passed since placing your order, please get in touch with our customer support team via with your order number and delivery address so we can look into it for you.

If you have any questions, please contact us via