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Refund and Replacement Policy

 

Refund and Replacement Policy 

Replacement & Refund Policy

1. REFUND & REPLACEMENT POLICY

1.1 We operate a strict no refund and returns policy for Covid PCR testing kits.

1.2 If the PCR test booking reference number has been issued by us and sent to you, we cannot provide a refund.

1.3 Test kits cannot be returned once received by you due to the risk of transmission of the virus.

1.4 You are liable in ensuring that your information is submitted correctly and we cannot process any refunds as a result of incorrect information or missing kit registration. 

1.5 We are not liable for any delays outside of our control such as delayed postage or delays from the laboratory. In addition, we are nor liable for any tests that have been damaged or lost in the post. A replacement can be issued in certain cases.

 

2. LABORATORY RESULTS

We will use our best endeavours to ensure that all results are sent back from our laboratories on the same day the sample arrives. Our standard Service Level Agreement is within 24 to 72 hours which we quote to our clients.

Although there are times the service may be delayed due to circumstances beyond our control and therefore, we are unable to guarantee specific turnaround times. Any delays that are due to courier delivery service that are beyond our control, we kindly ask you to refer to the refund and replacement policy.

 

3. BLOOD TEST REFUND AND REPLACEMENT POLICY

3.1 Our money-back guarantee ensures that you receive a full refund if you change your mind after purchasing your kit and it has not yet been dispatched. The refund will be delivered within 5-7 business days.

3.2 If you have ordered a kit and informed us that you no longer wish to use our service within 14 days after the kit has been dispatched, yet your kit has not been opened and your barcode has not been registered, a refund will be given minus the £35.00 cost of the kit and postage fee. Your refund will be processed once your kit is returned back to our HQ office at Rightangled Ltd,189-190 Shoreditch High St, London E1 6HU. 

3.3 If a result cannot be produced for a biomarker in your blood test, we will cover the cost of a replacement test for that specific biomarker test. If your sample has not been correctly taken or packaged, we are unable to provide a replacement.