How to return my sample to the lab?
Drop off at DX samples collections (Recommended)
We are currently rolling out a nationwide network of drop boxes and testing centres. Returning via a drop box is the best way to return samples to us. Through using the drop box, your sample is transported to the laboratory overnight and operates 7 days per week. There is no additional cost for using this service. Click to find your nearest location.
Royal Mail Tracked 24 Return Service (Best for Symptomatic patients).
We include the Tracked 24 returns bag as it provides our customers with access to the vast network of Royal Mail priority post boxes. This is particularly handy for those patients who are suffering with symptoms as an easy way to return samples. In line with the terms and conditions of Royal Mail, COVID samples are not allowed to be shipped via the Post office or any other Royal Mail service.
Drop off at Rightangled HQ (London based customers)
Drop your sample at our collection point at:
189-190 Shoreditch High St, London, E1 6HU.
Same day courier will return the sample back to the lab everyday at 6:30 pm.
Same-Day Courier Multi-Drop (London-based)
You will receive a tailored health, diet, exercise and lifestyle action plan. The reports will come with personalised medical assessment and a 8 week training and diet program, based on your environment and genetic profile.
Same-Day Courier Private (London-based)
With your reports, you will have full access to our online support platform for booking follow up appointments with our partner specialists.
Can I pickup my kit from your office and drop off my sample there as well?
Can I book a private courier if I live outside London (outside the M25)?
Please contact our courier team at email@example.com for further support.
can I hand deliver my sample to the lab?
If at doubt, please contact our support team at firstname.lastname@example.org and they will help direct you to your nearest available lab to hand deliver your sample.
How do I talk to someone after receiving my results?
For all general enquiries, you can chat with our support team directly using the chat bot on the bottom right corner of the webpage.
How accurate is the DNA test?
To ensure the efficacy of our service, we have partnered with ISO accredited labs that adhere to high standards of quality assurance and quality controls. Our gene panel list is assayed through a genotyping technology that utilises competitive allele-specific microarray technology, which enables highly accurate bi-allelic scoring of SNPs (99.8% accurate) and indels (insertions and deletions) at specific loci across a wide range of genomic DNA samples, thereby limiting the risk of false-positive and false-negative results.