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Delivery & Returns

Next Day Delivery via DPD

Order your testing kit before 3 pm (Mon to Fri) and have it delivered the next working day via DPD. Once dispatched, you can edit your delivery date and address directly via DPD.

You will receive an email and text with tracking number and shipment updates.

How to return my sample to the lab?

Drop off at DX samples collections (Recommended)

We are currently rolling out a nationwide network of drop boxes and testing centres. Returning via a drop box is the best way to return samples to us. Through using the drop box, your sample is transported to the laboratory overnight and operates 7 days per week. There is no additional cost for using this service. Click to find your nearest location.

Royal Mail Tracked 24 Return Service (Best for Symptomatic patients).

We include the Tracked 24 returns bag as it provides our customers with access to the vast network of Royal Mail priority post boxes. This is particularly handy for those patients who are suffering with symptoms as an easy way to return samples. In line with the terms and conditions of Royal Mail, COVID samples are not allowed to be shipped via the Post office or any other Royal Mail service.

Drop off at Rightangled HQ (London based customers)

Drop your sample at our collection point at: 189-190 Shoreditch High St, London, E1 6HU.

Same day courier will return the sample back to the lab everyday at 6:30 pm.

Same-Day Courier Multi-Drop (London-based)

You will receive a tailored health, diet, exercise and lifestyle action plan. The reports will come with personalised medical assessment and a 8 week training and diet program, based on your environment and genetic profile.

Same-Day Courier Private (London-based)

With your reports, you will have full access to our online support platform for booking follow up appointments with our partner specialists.

More details..

Can I pickup my kit from your office and drop off my sample there as well?

Yes, we offer a pickup service from our office in London, and we have a drop off point there as well. All samples will be couriered to the lab end of the day, free of charge.

Can I book a private courier if I live outside London (outside the M25)?

We can certainly help you get a quote from one of our partner couriers. However, the price would depend on mileage between your delivery address and the nearest lab from our network (Norwich, London, Birmingham or Durham) or your nearest Dx drop off point for a next day delivery.
Please contact our courier team at courier@rightangled.co for further support.

can I hand deliver my sample to the lab?

It depends. Whilst some of our labs allow hand deliveries, others don't. For your reference, our partner labs in London, Birmingham and Durham do. Our partner lab in Norwich doesn't.
If at doubt, please contact our support team at support@rightangled.co and they will help direct you to your nearest available lab to hand deliver your sample.

How do I talk to someone after receiving my results?

If you need specialised advice, you can book an appointment from your online portal with any of our partner specialists (Cardiologists, General Practitioners and Personal Trainers), you can book the appointment to take place over the phone or in-person, at the partner's facility.

For all general enquiries, you can chat with our support team directly using the chat bot on the bottom right corner of the webpage.

How accurate is the DNA test?

99.8% Accurate
To ensure the efficacy of our service, we have partnered with ISO accredited labs that adhere to high standards of quality assurance and quality controls. Our gene panel list is assayed through a genotyping technology that utilises competitive allele-specific microarray technology, which enables highly accurate bi-allelic scoring of SNPs (99.8% accurate) and indels (insertions and deletions) at specific loci across a wide range of genomic DNA samples, thereby limiting the risk of false-positive and false-negative results.

Find your nearest drop off point

We have over 55 DX courier sample Drop off points across the UK.
In addition to our London based HQ drop off point

View the map