Why haven’t I received my results?

Steps we take to ensure you receive your results

Please note:

Samples may take longer to reach the lab due to delays within the postal service at this time. Allow five working days for the “your sample is being decoded” confirmation email. If you haven’t received an email after six working days, please get in contact with our customer support team via support@rightangled.co 

The lab has received my sample, but my results haven’t been uploaded? 

Heart & Fitness & Wellness PRO DNA tests

Results take 2-3 weeks, from the date your sample reaches the lab, to be uploaded to your Rightangled dashboard ready for you to view. This takes into account the time for the lab to process your sample, passing your results to your partnered specialist and them creating your unique tailored action plans.

Food & Diet DNA tests 

Food & Diet DNA test results take 1-2 weeks from the date your sample reaches the lab to be uploaded to your Rightangled dashboard.

C-19 Swab Test 

Results will be uploaded to your Rightangled dashboard within 2-3 working days of the lab receiving your sample; you will be notified by email when your results are ready to be viewed. 

Top Tip – If you have not received any emails from us, please check your junk inbox; otherwise, you may have entered the wrong email address when purchasing or registering your kit. Get in touch with our customer support team via support@rightangled.co for help. 

If you have any questions, please contact us via support@rightangled.co.